MSP Services

Managed IT Services So You Can Get Back to the Business of Business

In a world where organizations rely on system and network continuity for every user and every department, and where background operations such as backup require continual Internet access to perform effectively, uptime has become an invaluable commodity. Most in-house teams and IT providers can achieve 99.9% uptime (8 hours of downtime per year); an elite number can hit 99.999% (five minutes of downtime per year). Still, if that downtime comes during a crucial system operation­–or during an important client presentation–what good is it?

New Cyber Source’s Managed IT Services blast through the competition, offering 99.99999% uptime–barely three seconds per year!

By eliminating the network hiccups and system glitches that shut down operations unexpectedly, providing 24/7/365 on-demand support that stops overly “helpful” users from tinkering with their systems, and leveraging emerging technologies–when they are ready for prime time–our managed services provide IT reliability that most companies only dream of. And, we do it courteously and efficiently, with 90% of support calls answered within one minute.

Using a strategic combination of technology tools and personalized support—in the background, via the Internet, on the phone and even on site—we maintain and optimize every aspect of your IT environment. Every system monitoring report; support call or software patch is personally managed by IT pros with decades of combined experience in network infrastructure, servers and desktops, end user wants and needs, and more.

From identifying/managing network assets to blocking spam, viruses and spyware; managing servers to monitoring and testing backups; our Managed Services offering is comprehensive, affordable and efficient, 24/7. Everything we do is focused on keeping client networks and infrastructure patched, up to date, and humming along.

Maintaining Systems; Keeping Promises

Our motto is, “We do the right thing first.” Our services are delivered with integrity and handled by technicians who are not only experienced but also thoughtful and customer-focused. The not-so-little extras we provide—to underscore that we always have your back, include:

One Call Resolutions for Tier 1 Support
Issues or problems are resolved with one call.

Troubleshooting Expertise
Our technicians are trained to troubleshoot using the Open Systems Interconnection (OSI) model and IT/Help Desk best practices.

Solution Driven
We provide a proactive approach and react to any of our clients’ technology needs quickly and professionally.

Client Centered
We really listen to our clients, so we can understand their technological needs and exceed their expectations.

Asking the Right Questions
Our staff is trained to ask issue-targeted questions to resolve problems quickly and efficiently.

Respect for the Client’s Time
We understand the time constraints of today’s economy. We train our technicians to deliver service efficiently.